Terms of Service
All of our services provided are subject to the following Terms of Service. Please read these carefully before submitting your order. We are only able to start work once we have received acceptance of our Terms of Service. When you place an order with us, you agree to be bound by these Terms of Service. Please contact us if you have any queries or would like further information on our Terms of Service.
Your Privacy
At Get Set2Digitise we respect your privacy and keep the contents of your material strictly confidential. All files and data are deleted from our cloud server after 14 days and from our computer systems 30 days after completion of your order. We will not release, copy, sell or otherwise transfer your personal information or files to any third party. After completion of your order we will return your originals to you or dispose of them upon request.
Use of your personal information
We may use your contact information to contact you in the future to inform you about new products and services unless you request us not to.
Copyright
Video Tapes, Film and Photographic media
As a standard rule, the copyright for any video tape, film or photograph belongs to the original photographer or videographer. By accepting our Terms of Service, you are declaring that the items are your own and that you hold the copyright for them or have obtained the required permission of the copyright holder. We cannot be held responsible for any breach of copyright caused by being provided with false information. We reserve the right to refuse items that we believe are in breach of copyright and will not digitise these items.
Music
Under copyright law in New Zealand, it is legal to have a copy of your music/recordings in a different format for each device you own for your own personal use. So this means that we can only provide you with one digital copy of each album, but you can put a duplicate copy on each device you own (e.g. your smart phone, home computer, or MP3 player). Click here for further information.
Loss or Damage to Original Materials
It is the responsibility of the customer to ensure that all materials delivered to Get Set2Digitise are free from defects and are of suitable quality for processing by Get Set2Digitise in accordance with the customer’s requirements. We reserve the right to refuse any materials that upon initial inspection appear to be mouldy or in an advanced state of disrepair.
Items lost or damaged whilst being sent to or from us are the responsibility of the courier company and are subject to that company's terms. We strongly recommend the use of a trackable courier service for pick up and delivery. We cannot be held responsible for delivery of any materials sent to us via the postal system.
We take steps to ensure that your items are kept safe and secure whilst in our care. Our premises are in a secure building with fire protection and CCTV. We make all reasonable efforts to ensure that your items are returned to you in the same condition in which they were received.
While the utmost care is applied to your tapes, Get Set2Digitise is not liable for tapes or film damaged during the conversion process. Due to the often fragile nature of analogue media there is a chance that old media can be damaged during playback and will not be fit for conversion. Video and audio tapes that have been ‘chewed up’ or damaged during their lifetime are prone to snapping, as are tapes that have mould on them. Our conversion equipment is regularly maintained and cleaned to minimise the risk to your tapes and film. In the event your tape or film snaps during conversion, we will take reasonable steps to repair your tape without any obligation to engage third parties. In the event that reasonable endeavours to repair your tape or film is unsuccessful, we will advise you that your media is not fit for conversion and arrange for it to be returned to you. The cost of return courier will be at the customer’s expense.
Corruption of Digital Files
We take steps to ensure that your converted files are free from viruses. All our computer systems are regularly updated with anti virus software and we won't move your files to any computer or device that is not part of our system. As a further safety measure, we will only use and supply unused, brand new USB sticks to put your files on, reducing the risk of viruses or malware contaminating your files.
One-2-One Support Services
One-2-Ones are held at our home office or we can come to an address nominated by you within the Wellington region (subject to availability). Our support services are charged on an hourly basis (minimum 1 hour) as advertised on the Get Set2Digitise website. Appointments lasting longer than one hour are charged at the same rate to the nearest 15 minute increment.
Cancellation
We require a minimum of 24 hours’ notice if you need to cancel your One-2-One session. Late cancellations (within 24 hours of booked session) or non-attendance are subject to a cancellation fee of the equivalent of a one hour session ($55.00). Consideration will be given to unavoidable circumstances such as illness.
Postponement
There is no charge if you wish to postpone your session.
Payment
When you accept our Terms of Service you agree to pay the charges as outlined on our website for the services you require.
When we have completed your work, we will email you an invoice. Once we have received payment in full and funds have cleared we will return your original items to you and send you your digital files. Payment is due within 7 days of invoice.
If payment is not received within 60 days, we reserve the right to securely dispose of your items once the 60 day period has expired.
Delivery Times
We aim to complete your order within ten working days, but this is dependent on how many items you have and who’s ahead of you in the queue. There may be occasions where delivery is delayed due to workload and events beyond our control. If there is a delay in your order we will notify you of a revised completion date.
Our Guarantee
At Get Set2Digitise, we strive to achieve the highest possible standards for all of our work. However, if you are not satisfied with the product or service you have received, we will work with you to try and resolve any problems you may have and to settle any issues or complaints quickly and fairly. We will assess any issues raised and will endeavour to rectify, replace or offer a part or full refund at our discretion. Any issues must be raised within 30 days of delivery of your product or service in order for us to rectify.
Please note that given the nature of the original materials we work with, specific results will vary depending on the quality of the original materials and by submitting an order, you acknowledge this.
Our Liability
To the extent permitted by law Get Set2Digitise is not liable for:
Changes to our Terms of Service
We reserve the right to change our Terms of Service at any time. We will display any changes on the Get Set2Digitise website. The version of our Terms of Service that you entered into when placing an order will apply. Our Terms of Service are dated January 2018.
Applicable Law
These terms and conditions shall be interpreted in accordance with the laws of New Zealand and you agree to submit irrevocably to the exclusive jurisdiction of the courts of New Zealand.
Your Privacy
At Get Set2Digitise we respect your privacy and keep the contents of your material strictly confidential. All files and data are deleted from our cloud server after 14 days and from our computer systems 30 days after completion of your order. We will not release, copy, sell or otherwise transfer your personal information or files to any third party. After completion of your order we will return your originals to you or dispose of them upon request.
Use of your personal information
We may use your contact information to contact you in the future to inform you about new products and services unless you request us not to.
Copyright
Video Tapes, Film and Photographic media
As a standard rule, the copyright for any video tape, film or photograph belongs to the original photographer or videographer. By accepting our Terms of Service, you are declaring that the items are your own and that you hold the copyright for them or have obtained the required permission of the copyright holder. We cannot be held responsible for any breach of copyright caused by being provided with false information. We reserve the right to refuse items that we believe are in breach of copyright and will not digitise these items.
Music
Under copyright law in New Zealand, it is legal to have a copy of your music/recordings in a different format for each device you own for your own personal use. So this means that we can only provide you with one digital copy of each album, but you can put a duplicate copy on each device you own (e.g. your smart phone, home computer, or MP3 player). Click here for further information.
Loss or Damage to Original Materials
It is the responsibility of the customer to ensure that all materials delivered to Get Set2Digitise are free from defects and are of suitable quality for processing by Get Set2Digitise in accordance with the customer’s requirements. We reserve the right to refuse any materials that upon initial inspection appear to be mouldy or in an advanced state of disrepair.
Items lost or damaged whilst being sent to or from us are the responsibility of the courier company and are subject to that company's terms. We strongly recommend the use of a trackable courier service for pick up and delivery. We cannot be held responsible for delivery of any materials sent to us via the postal system.
We take steps to ensure that your items are kept safe and secure whilst in our care. Our premises are in a secure building with fire protection and CCTV. We make all reasonable efforts to ensure that your items are returned to you in the same condition in which they were received.
While the utmost care is applied to your tapes, Get Set2Digitise is not liable for tapes or film damaged during the conversion process. Due to the often fragile nature of analogue media there is a chance that old media can be damaged during playback and will not be fit for conversion. Video and audio tapes that have been ‘chewed up’ or damaged during their lifetime are prone to snapping, as are tapes that have mould on them. Our conversion equipment is regularly maintained and cleaned to minimise the risk to your tapes and film. In the event your tape or film snaps during conversion, we will take reasonable steps to repair your tape without any obligation to engage third parties. In the event that reasonable endeavours to repair your tape or film is unsuccessful, we will advise you that your media is not fit for conversion and arrange for it to be returned to you. The cost of return courier will be at the customer’s expense.
Corruption of Digital Files
We take steps to ensure that your converted files are free from viruses. All our computer systems are regularly updated with anti virus software and we won't move your files to any computer or device that is not part of our system. As a further safety measure, we will only use and supply unused, brand new USB sticks to put your files on, reducing the risk of viruses or malware contaminating your files.
One-2-One Support Services
One-2-Ones are held at our home office or we can come to an address nominated by you within the Wellington region (subject to availability). Our support services are charged on an hourly basis (minimum 1 hour) as advertised on the Get Set2Digitise website. Appointments lasting longer than one hour are charged at the same rate to the nearest 15 minute increment.
Cancellation
We require a minimum of 24 hours’ notice if you need to cancel your One-2-One session. Late cancellations (within 24 hours of booked session) or non-attendance are subject to a cancellation fee of the equivalent of a one hour session ($55.00). Consideration will be given to unavoidable circumstances such as illness.
Postponement
There is no charge if you wish to postpone your session.
Payment
When you accept our Terms of Service you agree to pay the charges as outlined on our website for the services you require.
When we have completed your work, we will email you an invoice. Once we have received payment in full and funds have cleared we will return your original items to you and send you your digital files. Payment is due within 7 days of invoice.
If payment is not received within 60 days, we reserve the right to securely dispose of your items once the 60 day period has expired.
Delivery Times
We aim to complete your order within ten working days, but this is dependent on how many items you have and who’s ahead of you in the queue. There may be occasions where delivery is delayed due to workload and events beyond our control. If there is a delay in your order we will notify you of a revised completion date.
Our Guarantee
At Get Set2Digitise, we strive to achieve the highest possible standards for all of our work. However, if you are not satisfied with the product or service you have received, we will work with you to try and resolve any problems you may have and to settle any issues or complaints quickly and fairly. We will assess any issues raised and will endeavour to rectify, replace or offer a part or full refund at our discretion. Any issues must be raised within 30 days of delivery of your product or service in order for us to rectify.
Please note that given the nature of the original materials we work with, specific results will vary depending on the quality of the original materials and by submitting an order, you acknowledge this.
Our Liability
To the extent permitted by law Get Set2Digitise is not liable for:
- any direct, indirect or consequential damages or loss arising from our services (including delayed delivery of our services); or
- any corruption of your digitised media or loss or damage to your devices as a result of use of files we have digitised for you
Changes to our Terms of Service
We reserve the right to change our Terms of Service at any time. We will display any changes on the Get Set2Digitise website. The version of our Terms of Service that you entered into when placing an order will apply. Our Terms of Service are dated January 2018.
Applicable Law
These terms and conditions shall be interpreted in accordance with the laws of New Zealand and you agree to submit irrevocably to the exclusive jurisdiction of the courts of New Zealand.
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DIGITISING SERVICES
TO PLACE YOUR ORDER, CLICK THE ORDER NOW BUTTON WHICH WILL TAKE YOU TO OUR ORDER PAGE. 
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ONE-2-ONE SUPPORT
TO BOOK YOUR ONE-2-ONE, CLICK THE BOOK NOW BUTTON WHICH WILL TAKE YOU TO OUR ONLINE BOOKING FORM. 
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